After two break-ins targeted car wash cash, Carnation Auto Spa CEO Drew Shepard took all 21 locations cashless. Protecting staff tip earnings was crucial, so he turned to Grazzy, a digital tipping provider. Grazzy not only protected tips but drove a tipping surge! Customers without cash could now show their appreciation digitally, and pre-paid carwash members had a new way to send a digital tip. More tips and instant payouts also improved the employee experience, making it easier to hire and retain talent. This session demonstrates how a commitment to getting the small details right amid major change can amplify benefits to operations, employee culture, security, and customer experiences.
This session is led by Drew Shepard and Russ Lemmer.
Lemmer is the founder and CEO of Grazzy and is a proven SaaS founder, builder, leader, and advisor. His products reduce friction and capture value for customers, workers, and business owners.
