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Customer Experience
We're going back to the basics. Amongst all of the innovation and technological advancements, we can get distracted from what really matters: the customer experience. When juggernauts, like the Starbucks of the world, experience growth headwinds, their first step is going back to what they do best - providing customers with a luxurious experience. Dial up the mobile apps, make your customers 'super fans' and use data to perfectly tailor to your customer's needs.
Explore what top brands like NCS, DRB, Qual Chem, Rinsed, and more are doing to take their customers' experience to the next level.
Trending from The Show:
Creating Superfans: How to Turn Your Customers Into Lifelong Advocates
We’re living in an Experience Economy. Customer experience, or CX, is the new battlefield for winning — and keeping — customers. According to a recent study by Gartner, CX drives over two-thirds of customer loyalty. Everyone has the power to create superfans: loyal, enthusiastic customer advocates. In this program, author and keynote speaker Brittany Hodak teaches them how.
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