5/9/2023 - 8:00 - 9:00 AM
Kimberly Berg, owner and operator of Citrus Heights Car Wash, takes you through her journey of adding a mobile payment service to her self-serve car wash operations. Through the process, she highlights what went right, what she could do differently, and what was out of her control. After operating with the additional payment option for a while, she can now provide data insights for how it has affected business and what additional tools she has at her disposal to improve customer satisfaction.
