Employers have been spending billions of dollars on employee perks and benefits and yet retention has only declined. Why? Because employers have misunderstood what staff really want (it's not what they report in exit interviews).
The tools provided to HR aren't designed to make employees feel welcomed and, too often, top-down culture-building tactics end up hurting more than they help (for example, a hospital giving out "Appreciation Rocks" to nurses). Learn how to identify the needs in your organization (by location, department, tenure and level) and harness behavioral science to address those needs, all while reducing costs.