5/9/2023 - 8:00 - 9:00 AM, 9:30 - 10:30 AM
Competition is tougher than ever these days. Competing on price is a loser's game, and let's face it: that carwash down the street offers services that are pretty similar to yours. So how can your carwash stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote filled with examples from multiple industries, customer experience expert and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your ultimate differentiator, creating a competitive advantage that cannot be copied. Your customers will spend more, stay loyal longer, and - most importantly - tell others about you.
Are you ready to lean in to customer experience?
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.